Refund policy

Our Returns Policy

1.  Contact customer support via email: Support@EFBright.com
2.  Ship items back to the address provided by our support team.

Our team is committed to your success. If you’re not satisfied with a purchase, we accept returns for unused items in their original, uninstalled condition and original packaging within 30 days from purchase date. All returns must happen within 30 days of the receipt of that product or EFBright.com has the right to refuse the return.

Guidelines for items conditional return:

1. The products can be returned within 30 days from the date of receipt, but please also ensure the integrity of the products and the return will not affect their secondary sales. The used or installed products can't be returned due to non-quality problems (dislike or no longer need). If there is any objection, please contact the seller;
2. If the malfunction or damage of the products is caused by transportation, the buyer needs to contact us and provide evidence (video & pictures) within 15 days from the date of receiving. Providing the buyer fails to do so or no longer replies to us within 15 days after contact, the buyer will be responsible for any loss.
3. Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken

TERMS AND CONDITIONS:  

This Limited Warranty is VOID in these situations:
If purchaser or the user fails to comply with recommendations of EF Bright;
If any components are replaced with component of other manufacturers; If the product is operated outside the specified electrical values or is subject to abnormal use or stress, including under/over voltage conditions, excessive switching cycles, and operation in environmental conditions (e.g., ambient temperature) outside normal specified operating range.